Refund policy

Return & Refund Policy

At Rivento Fashion, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it
  • Include all original tags and packaging
  • Be accompanied by a receipt or proof of purchase

To initiate a return, please contact us at tapnshop3@gmail.com with your order details.

Once your return request is approved, we will provide:

  • Return instructions
  • The return shipping address
  • A return shipping label (if applicable)

For any questions regarding returns, feel free to contact us anytime at tapnshop3@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain products are not eligible for returns, including:

  • Customized or personalized products

If you are unsure whether your item qualifies for a return, please contact us before placing your request.

Exchanges

If you would like a different size, color, or product, the quickest way is to return the original item (subject to approval) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Refunds are typically completed within 10 business days

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at tapnshop3@gmail.com.

Contact Us

For any questions related to returns, refunds, or exchanges, contact us at: